House Rules at Sparkle Soft Play
1. *Supervision Required*: A responsible adult (18 years or older) must supervise children at all times to ensure their safety.
2. *Food and Drinks*: No food or drinks are allowed on the soft play equipment to maintain hygiene and prevent spills.
3. *Footwear and Accessories*: All shoes, badges, and jewelry must be removed before entering the play area to avoid damage to the equipment and ensure safety.
4. *No Sharp Objects*: Children are not permitted to bring hard or sharp objects onto the soft play area to prevent injuries.
5. *Party Items Prohibited*: Items such as party poppers, henna, and colored streamers are not allowed near the soft play to maintain a safe environment.
6. *Respect the Equipment*: Please use all play equipment as intended. Climbing, jumping, or roughhousing in non-designated areas is not permitted.
7. *Personal Belongings*: Personal items should be kept off the play area to ensure a safe and clutter-free environment for all children.
8. *Hygiene Practices*: Frequent handwashing or the use of hand sanitizer is encouraged, especially before and after eating, to maintain cleanliness.
9. *Behavior Guidelines*: Reckless or boisterous behavior is not acceptable. Children should play kindly and respectfully with others.
10. *Slide Safety*: Slides should only be used in a sitting position, feet first, to ensure safety during play.
11. *Take Turns*: Encourage children to take turns on equipment to promote sharing and fairness among peers.
12. *Quiet Play*: While excitement is welcome, loud shouting or disruptive behavior should be kept to a minimum to ensure a pleasant environment for everyone.
13. *Follow Staff Instructions*: Always listen to and follow the instructions of our staff members for your safety and the safety of others.
14. *No Running*: Running inside the soft play area is not allowed to prevent accidents and injuries.
15. *Respect Others*: Teach children to respect the space and belongings of other guests; hitting or pushing is strictly prohibited.
16. *Emergency Procedures*: Familiarize yourself with emergency exits and procedures in case of an emergency.
17. *No Climbing on Barriers*: Climbing on barriers or walls surrounding the soft play area is not allowed for safety reasons.
18. *Play Within Ability*: Encourage children to use equipment suitable for their age and ability to prevent injuries.
19. *Report Issues*: If you notice any equipment that is damaged or unsafe, please report it to a staff member immediately.
20. *Enjoy and Have Fun*: Most importantly, have fun! Sparkle Soft Play is a space for joy and creativity—let the kids explore and play safely!
21. * Shoe-Free Zone: The entire soft play area is a shoe-free zone for everyone to help maintain a clean and safe environment. This reduces the risk of slips and falls and keeps the play area hygienic for all children.
Thank you for helping us create a safe and enjoyable environment for everyone at Sparkle Soft Play!
Cancellation Policy for Birthday Parties
Thank you for choosing Sparkle Soft Play for your upcoming celebration! We understand that plans can change, and we aim to be as flexible as possible. Please review our cancellation policy carefully:
1. *Cancellation Notice*: To receive an 85% refund, cancellations must be made at least 2 weeks prior to your scheduled birthday party.
2. *Non-Refundable Session Fees*: Please note that session cancellation fees are non-refundable. However, we are happy to accommodate changes to the time of your visit.
3. *Rescheduling Options*: If you need to reschedule your visit, please notify us as soon as possible, and we will do our best to accommodate your request based on availability.
4. *Contact Us*: To cancel or discuss any changes to your booking, please contact our friendly customer service team as soon as possible.
We appreciate your understanding and cooperation regarding our cancellation policy. This helps us manage our operations effectively and ensures a delightful experience for all our guests. We look forward to welcoming you to Sparkle Soft Play!